The first thing we advise you to do is to attempt to resolve the complaint directly with the involved staff member. This is also one of the conditions of a complaints or inappropriate conduct procedure. This will by no means always be easy. Hopefully the tips and suggestions below may help you to prepare for this discussion:
- Discuss the situation with your friends and acquaintances. By discussing the problem you will receive the critical opinions and insights of others, which often helps to clarify things for yourself.
- Write down the aspects that play a role in the complaint; this can also help to clarify the problem. Try to write a clear and concise description of the complaint, e.g.: why did you feel you were not being taken seriously? You might write down something like: “I felt I was not being taken seriously because the teacher obviously hardly read my report.”
- Try to distinguish your own role in the situation and reconsider your position: Why did I react so aggressively/timidly/etc.? Is this response unique or does it remind me of other situations I’ve been in? Why did I react like I did?
This is called self-reflection and even experienced communication specialists find it difficult!
Click here to go to step 3 ‘The face-to-face meeting’.