What constitutes a complaint? Behaviour that does not bother one person may be considered very offensive by another. “I’m not being taken seriously”, or: His behaviour was derogatory…” are examples of complaints involving factors such as emotion and perception.

Below is a description of the steps that can be taken in case of a complaint:

STEP 1:I have a complaint: do I want to do something about it and can I do something about it?
STEP 2:Preparing for a face-to-face meeting

STEP 3:The face-to-face meeting 
STEP 4:Official procedure

(Click on the links above for relevant information.)

The student advisors can help you to analyse the situation and consider your next steps. You can approach the student advisors with all your questions about complaints, such as:

  • “Is my problem considered a complaint?”
  • “Are there other ways of resolving this than via the official procedure?”
  • “How can I be sure I won’t suffer repercussions if I make an official complaint?”